Terms and Conditions for Butterfly Workwear
These Terms and Conditions ("Terms") govern the relationship between Butterfly Workwear ("we", "us", "our") and our customers ("you", "your"). By using our website and purchasing products from Butterfly Workwear, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using our services. Butterfly Workwear is a company based in the United Kingdom.
1. Definitions
- "Products" refer to all items listed for sale on Butterfly Workwear's website or any other sales channels, including uniforms, accessories, and other workwear.
- "Website" refers to www.butterflyworkwear.co.uk and any subdomains or related web pages.
2. Orders
- All orders placed are subject to availability and acceptance by Butterfly Workwear.
- We reserve the right to refuse any order for any reason, including errors in the description or pricing of the product or if we are unable to fulfil the order.
- Once an order is placed, you will receive a confirmation email. Please ensure all details are correct, as we will not be held responsible for any inaccuracies.
3. Pricing and Payment
- All prices listed on our website are in British Pounds Sterling (£) and exclude VAT, unless otherwise stated.
- Prices are subject to change at any time without prior notice, but changes will not affect orders that have already been accepted.
- Payments must be made in full before dispatching the products. We accept major credit cards, debit cards, and other payment methods as displayed on our website.
4. Delivery
- Butterfly Workwear offers delivery services within the UK. Delivery times and charges will vary depending on your location and the delivery option selected at checkout.
- Estimated delivery times are not guaranteed. We are not responsible for delays due to courier services, customs issues, or unforeseen events.
- Risk of loss and title for the products passes to you upon delivery.
5. Returns and Exchanges
- If you are not satisfied with your purchase, you may return the product(s) within 14 days of receipt for a refund or exchange, provided that the items are unused, in their original condition, and in the original packaging.
- To initiate a return, please contact our customer service team at support@butterflyworkwear.co.uk.
- Custom or personalised items are non-refundable unless there is a manufacturing fault or error on our part.
- You are responsible for the cost of returning any items, unless the product is faulty or incorrect.
6. Custom Orders
- We offer customisation services for uniforms, including embroidery, logo placement, and other personalisation options. All custom orders must be confirmed in writing via email.
- Once custom orders are confirmed and production begins, no changes can be made.
- Custom orders are non-refundable unless there is a manufacturing error on our part.
7. Product Descriptions and Colors
- We strive to ensure that the descriptions and images of our products are accurate and up to date. However, slight variations in color, fabric, or appearance may occur due to different screen displays or manufacturing batches.
- Any errors or omissions in the product descriptions will be corrected without liability to Butterfly Workwear.
8. Warranties
- We warrant that the products sold are of satisfactory quality and fit for their intended use.
- Except as expressly stated, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
9. Limitation of Liability
- Butterfly Workwear will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services.
- Our liability for any claim arising out of any order will not exceed the price of the products purchased.
10. Intellectual Property
- All intellectual property rights, including trademarks, logos, and product designs, remain the property of Butterfly Workwear.
- You may not use, reproduce, or distribute any content from our website without our express written permission.
11. Privacy and Data Protection
- Butterfly Workwear takes your privacy seriously. We collect and process personal data in accordance with UK data protection laws. For more information, please refer to our [Privacy Policy].
12. Governing Law
- These Terms and any disputes arising from or relating to them will be governed by and construed in accordance with the laws of England and Wales.
- You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of England and Wales.
13. Changes to Terms
- We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services following any such changes constitutes your acceptance of the new Terms.
14. Contact Information
- For any questions or concerns regarding these Terms, please contact us at:
- Email: sales@butterflyworkwear.co.uk
- Phone: +44 (0) 121 544 4045
- Address: Butterfly Workwear, Broadwell Rd, Oldbury, B69 4BL, United Kingdom
These Terms were last updated on 1st October 2024
